Customer service - Pharma freight logistics

Are you ready to take on a key role in the fast-paced world of healthcare logistics? This position involves managing and monitoring operational activities to ensure full compliance with company policies while maintaining excellent service standards across the live network.Key Responsibilities:

• Support daily operations within the Heathrow Control Tower team.

• Manage high volumes of emails in the Control Group inbox.

• Develop and enforce customer-focused operational policies and procedures.

• Handle complex and escalated operational issues alongside management.

• Maintain accuracy of operational reporting and database records.

• Coordinate customer service projects and initiatives.

• Monitor vendor and network partner compliance with company policies, procedures, and pricing.

• Provide weekend and out-of-hours support for general customer service processes.

Skills & Experience:

• Strong written and verbal communication and negotiation skills

• In-depth understanding of courier and freight operations including import, export, warehousing, and transport.

• Good knowledge of world geography.

• Familiarity with temperature-controlled packaging solutions for healthcare logistics.

• Ability to work effectively under pressure and manage time efficiently.

Benefits & Working Environment:

• Competitive pension plan.

• Access to rewards and wellbeing programs including discounts and mental health support.

• Employee assistance programs offering 24/7 GP, legal, financial, and mental health advice.

• Supportive and inclusive work environment valuing diversity and equal opportunity.

• Recognition and support for service leavers and their unique skills.
  
  

• Monday to Friday, 9:00 AM - 6:00 PM.