Customer Service Planner

Job Description

Customer Service Planner
Salary £22,550 dependent on skills and experience + pension scheme
Full Time – 9 am to 5pm Monday to Friday
Birkenhead CH41 1BP – office based – free on-site parking

Description
We are looking for somebody to join us as part of our planning department. Our planning team is based at our head office on the Wirral and are busier than ever booking appointments for our various project teams. Our call handlers are using state of the art equipment and software to ensure that our teams are running as efficiently as possible and deliver the best customer service.

This is a full time role within Aqualogic, and we are looking to fill this role quickly so absolutely encourage early applications as interviews will commence as soon as possible.

Our office is located at Tower Quays with free on-site parking and is a 10-minute walk from Hamilton Square station, also on main bus route.

If you have experience working in a call centre and are looking to move your career forward, this could be the role for you.

As we progress forward and water conservation becomes even more vital, the projects we work on become ever more necessary.

This is an exciting opportunity for someone with call centre experience who may be looking for a more exciting and varied opportunity.

We require someone with excellent communication skills capable of explaining a technical service over the phone to the young and old alike – full training will be given to the successful candidate.
You will need to be motivated, self-driven and be computer literate.

The successful candidate must possess excellent communication skills and be committed to maintaining consistently high-quality standards.

Responsibilities
Outbound: Contacting from a large database of customers to make appointments including explanation of the service being offered. Clustering appointments in order of postcode.
Inbound: Receiving customer calls to request a WE audit.
Scheduling appointments using booking system.
Liaison with

engineers/technicians.
Basic Administration

This list of duties is not exhaustive.

Skills
Telephone call handling essential
Basic office administration
MS Office Word, Excel, Outlook : Essential
Driving : Not essential
Excellent communication skills and capable of explaining technical service over the phone to all types of people.

Experience
Inbound calls from members of the public
Outbound call making from a list of warm contacts
General experience of working in a busy office environment
Working on own initiative.
Outgoing

personality/customer

service skills

To apply for this role please send your up to date cv.