Customer Service Receptionist

Customer Advisor/ Bodyshop Assistant  with Hawco Group

About the role

We Offer:

• £30,000 annual salary + bonus


• 30 days Annual Leave


• 5 day working week (weekends off)


• Extensive Brand Training & career opportunities


• Generous retail discounts


• Maternity & Paternity packages


• Wellbeing Scheme

What’s the job?

Joining Hawco Group as a Customer Advisor and Assistant, within our busy Bodyshop department, you will provide a high level of customer satisfaction by ensuring all job functions and tasks are delivered in an accurate and timely manner.

You will be a member of a knowledgeable, driven team that understands what you stand for.

This role would suit somebody with a fantastic eye for detail and who enjoys working to a process, with some technical understanding and previous experience in the automotive industry.

This is a full-time permanent role working 40 hours per week.

Daily responsibilities include;

• Responding positively to customer telephone enquiries relating to service and repairs


• Sell products, services and repair works in a professional manner


• Ensuring the vehicle will be ready at the time agreed and advising the customer as necessary


• Answering customers’ questions regarding technical problems, warranties, services and repairs in a manner that is easily understood


• Checking all documents for accurate completion, maintaining all customer record files and job cards on a daily basis


• Producing invoices for completed work and able to explain the content to customers


• Maintain effective liaison with parts, workshop teams and sales teams


• Ensure compliance to all health and safety / environmental / company policies 

Key attributes and skills you need;

• Previous experience is desirable


• Administration experience and the ability to work well under pressure, handle conflicting demands, and schedule work appropriately


• Excellent communication skills and the ability to build rapport and develop and maintain strong working relationships


• Has an honest, respectful and diligent approach to work with a strong sense of integrity


• Systematic and organised; pays attention to the finer details

Our culture

Working for Hawco Group you will be part of one of the few remaining family-owned car retailers in the Highlands which has over 70 years’ experience delivering excellent service to motorists in the north of Scotland.

We seek to build an environment that values cooperation, differing viewpoints, and diverse approaches. At Hawco Group, we are passionate about people who are enthusiastic about their work. Our team members are at the core of what we do.

Unfortunately, due to the high number of applications currently being received, only shortlisted candidates will be contacted.

By applying for this role, you accept our Terms & Conditions and Privacy Policy which can be found at www.hawcogroup.co.uk.