Customer Service Representative

Customer Service Representative

£25,000

South Manchester

Well established Business

Great opportunity to join this well-established business who are seeking an experienced Customer Service Advisor to join their busy team. We are looking for a customer focused individual to assist the team using inhouse system to log and update calls.

The Customer Service Representative job will include:

• Handling incoming calls and fact finding to understand the nature of the call
• Resolving any initial queries where possible ensuring this is logged on the system
• Understanding the customer’s needs and delivering a professional service
• Allocating jobs to engineer’s daily schedules
• Updating all relevant information on the system accurately and efficiently
• Delivering a high level of customer service whilst being a brand ambassador
• Responding to emails within the agreed company service level standards
• Developing and maintaining customer relationships through excellent service

Key Skills required for the Customer Service Representative job will include:

• Good knowledge and experience with Microsoft Word & Excel
• Excellent communication skills and phone manner
• Ability to work as part of a busy team
• Self motivated
• Good attention to detail

Customer Service Representative | South Manchester | £25,000

Please note - due to the number of applications we receive we are only able to contact those candidates that are successfully shortlisted for the position. If you do not hear from us within 7 days of your application then unfortunately you have been unsuccessful.

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