Customer Service Representative

Rewards and Benefits on offer:

• You will be working Monday - Friday 0900-1700
• 25 days holidays + bank holidays increasing to 28 after 5 years
• Pension - Employee 5% and Employer 3%
• Free Parking on site
• Free Daily Fruit drops
• Free Breakfast for all staff
• Death in service 3 times salary
• Employee Assistance programme
• Discount platform
• Day off for your birthday
• Free flu jabs for anyone that wishes to have them
• Cycle to work scheme
• Salary sacrifice Season ticket for the metro
• Hybrid working (3 in office, 2 at home) optional for the employee and (after successful completion of probation/training period)
• A very secure, very well-established employer, with long term career progression.

Your New Career Opportunity:

MTrec Commercial is proudly representing our incredibly prestigious award-winning Newcastle based client with their plans for growth and expansion, for their state-of-the-art Customer Service operation.

They are now looking to recruit a permanent Customer Service Advisor as soon as possible to join their highly trained team and to work in an unbelievable office environment.

If you have a background in customer services and you can provide a great customer experience, please apply for an immediate response. You must be IT literate, experienced in dealing with customers in a professional manner and be able to also respond to customer service calls and emails.

You will be joining a truly expanding and dynamic company, a superb team-based culture, and huge opportunities to progress and advance your career. The company are looking for committed and hard-working customer service orientated individuals who are looking for a long-term permanent job opportunity.

The job you will be doing:

• First line response to incoming calls.
• Accurately and speedily set up new claims.
• Accurate recording allowing speedy closure and optimum settlement in accordance with targets and statutory limits.
• Professional handling of calls to ascertain liability and move forward in a positive manner.
• Record all relevant information to reduce potential costs and identify indemnity concerns.
• Makes outbound calls when appropriate.
• Applies relevant notes to claims so that the next handler is fully aware of salient points of claim.
• Accurately setting up of new claims with all preliminary tasks completed.
• Proactively manages third party captures.

About you:

• Experience within a customer service type background - ideally, we are looking for someone who has worked in an office-based setting and received inbound calls.
• Good attention to detail
• IT literate and competent keyboard skills
• Good communication skills
• Flexible and able to support other areas
• Good communication skills
• Assertive telephone manner to maximise the volume of calls taken
• Ability to take ownership of possible problems
• Ability to work under pressure and with minimal supervision and referrals
• Ability to use own initiative with minimum referrals.
• Flexible approach to tasks required when under pressure i.e. staff absence/holidays.
• Willingness to support new members of staff.
• Works as part of the team/team player.
• Ability to work on own and with minimal supervision