Customer Service Representative

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Position: Customer Service Representative
Location: Glasgow City Centre
Shifts: 8am - 5pm Monday to Friday... Every 2nd Saturday, 9am - 1pm
Salary: £25,080.00 per annum with a performance-related bonus scheme. After 2 years service, the salary will increase to £26,500.00 per annum.
Holidays: 30 days including bank holidays, increasing by 1 day per year of service for the first 5 years.

The Role:
We are looking for individuals to join our Operations team who:

Have great customer service skills from contact centre or face-to-face experience.
Strive to deliver a great experience for our customers during every call.
Can build meaningful relationships and provide tailored solutions to help customers manage their outstanding debt.
Possess excellent verbal and written communication skills.
Can confidently and empathetically handle challenging conversations.
Thrive in target-driven environments.

Responsibilities:

Taking inbound and outbound calls to assist clients customers with their outstanding debt.
Managing the customer database by ensuring account notes are updated after each call.
Delivering high-quality service with a focus on treating customers fairly.
Complying with compliance and regulatory requirements.

Training:
We offer a 3-week on-site comprehensive training program to learn about the company and how we support our customers. Full attendance is required. Additionally, we provide access to our tailored in-house E-Learning Academy for further self-development.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.