Customer Service Representative

We're seeking two dedicated Customer Service Representatives to assist with client enquiries and ensure excellent customer service. The ideal candidate will be adept at problem-solving, with a strong focus on maintaining and strengthening client relationships.

Client Details

Our client is a exciting organisation based in Abingdon. With a national presence and a commitment to innovation, they are highly respected in their field. They value diversity and inclusivity, and encourage a supportive and collaborative work environment.

Description

The successful Customer Service Representative will:

• Provide exceptional customer service to clients, addressing their needs and resolving issues promptly.
• Collaborate effectively with the Secretarial & Business Support team to ensure consistency in client communication.
• Document client interactions and update customer records in the CRM system.
• Maintain knowledge of the company's products, services, and policies.
• Provide feedback on customer service trends, potential issues, and client needs.
• Assist in the development of customer service policies and procedures.
• Contribute to team efforts to achieve customer service goals.

Profile

A successful Customer Service Representative should have:

• Experience in a customer-facing role, ideally within an office environment.
• Strong communication skills and a customer-focused approach.
• Problem-solving abilities and resilience in challenging situations.
• Proficiency in using CRM systems and other relevant software.

Job Offer

• A competitive salary of around £27,000 - £29,000, depending on the candidate's skills and experience.
• Full benefits including health insurance, pension contributions, and more.
• Generous holiday leave.
• A positive and collaborative company culture that values employee input.
• An opportunity to develop your career in an exciting company based in Abingdon.

We encourage all candidates who meet the above criteria to apply for this exciting opportunity in our Abingdon office.