Customer Service Representative

Join Our Team as a Customer Service Representative!

Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where you can make a real difference? If so, our client is looking for you! We're on the hunt for a cheerful and dedicated Customer Service Representative to support our largest wholesale customer account and help us uphold our "Customer First" approach.

Hours: Full time - Monday to Friday

Salary: £30K- £35K

What You'll Do:

As a vital part of our high-performing customer service team, your main responsibilities will include:

• Delighting Customers: Respond to purchase orders, inquiries, and concerns with a smile, ensuring every interaction reflects our commitment to excellence.
• Order Management: Accurately and timely process customer orders, despatches, and returns while conducting scheduled reviews of open orders.
• Invoicing: Ensure timely invoicing for customers by reviewing outstanding orders to be billed.
• Repairs & Exchanges: Process customer repairs and exchange item services with efficiency and care.
• Team Support: Provide cover for the wider customer service team during holidays and absences.

Special Focus: RIWO Spine (60% of Your Role)

You'll play a key role in supporting our spinal specialist customers nationwide. This includes:

• Timely Communication: Handle and process all enquiries across various channels, ensuring accurate and prompt responses.
• Order Processing: Manage orders, despatches, and returns, and keep track of consignment consumable stock items.
• Demonstration Kits: Administer RIWO Spine demonstration kits, processing requests and collaborating with our warehouse team.
• Service Contracts: Oversee RIWO Spine service contract requirements and maintain proactive communication with the RIWO Spine team.
• Collaboration: Work closely with the Customer Success Manager on service improvement initiatives and with Area Sales Managers on customer queries.

What We Value:

They pride themselves on being ambassadors of their brand. They live by their our core values:

• Together
• Profitable
• Growth
• Sustainable

What You Bring:

• A positive attitude and a customer-centric mindset.
• Proficiency in Outlook, MS Office, and SAP.
• Excellent communication skills via phone and email.
• A willingness to learn and adapt in a dynamic environment.

Why Join Us?

• Be part of a vibrant team that values collaboration and innovation.
• Contribute to weekly team operations meetings and internal monthly reviews.
• Share best practises and develop personally while suggesting improved ways of working.
• Work in a supportive atmosphere that encourages continuous improvement and feedback.

Ready to Make a Difference?

If you're excited about the opportunity to provide top-notch customer service and be part of a fantastic team, we want to hear from you! Apply now to join our client and help them make a positive impact in the lives of their customers!

Let's embark on this journey together!

Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.