Customer Service Representative

Job Title: Customer Service Representative

Location: Watford, on-site

Salary: £25,500 - £26,500 per annum

Starting £25,500/annum to £26,500/annum (after 3 months' probation period)

• Plus, Uncapped Bonus
• Base Salary offer is subject to increase in April 2025

Job Type: On-site, Permanent, Full Time

We are seeking a proactive individual to join us as a Customer Service Representative. Your primary role will be to engage with Canadian clients (Canadian hours: 1PM-10PM BST) via phone and email, ensuring a smooth and compliant onboarding process, and assisting them in understanding key concepts related to trading.

Embark on a rewarding career with us, assisting clients in understanding and accessing the financial markets. We provide 7-day paid training (9AM-6PM) to candidates who are successful in their first interview ensuring they are equipped with the knowledge required to excel in their role.

Key Responsibilities:

• Communicate with potential clients to provide pre-onboarding information, ensuring that they understand the basics of our services and products.
• Provide educational material to clients in line with CIRO regulatory requirements, including outlining risks associated with trading.
• Assist clients in the initial steps of setting up accounts while ensuring that all necessary compliance steps are adhered to before full onboarding.
• Ensure compliance with all CIRO regulations, including proper documentation, and the completion of necessary regulatory disclosures.
• Build strong relationships with clients, fostering trust and addressing their inquiries promptly.
• Stay updated on CIRO policies and regulatory developments through in-house training and external professional development initiatives.

Required Qualifications:

• Strong communication skills, both over the phone and via email.
• Proficiency in CRM programs and relevant software for client tracking and compliance management.
• Ability to meet performance targets while ensuring full regulatory compliance during client onboarding.

Benefits:

• Full in-house training & development
• Employee wellbeing program
• Free parking on-site
• Contributory pension scheme
• Fast progression opportunities
• Salary increases each year
• Office incentives based on performance
• Monthly and weekly spending vouchers for top performers

'Fortrade Canada Limited is authorized and regulated in Canada by the Canadian Investment Regulatory Organization

Please click on the APPLY button to send your CV and Cover Letter for this role.

Candidates with the relevant experience or job titles of: Sales Executive, Customer Services Executive, Customer Service Representative, Customer Support, Customer Service Executive, Telemarketing, Account Management, Sales, Customer Services, Customer Service Consultant, Customer Service Administrator, Customer Service Representative, Customer Advisor, Customer Support, Business Support, Customer Service Advisor, Customer Service, Customer Services Officer will be considered for this role.