Customer Service Representative

Company : Confidential

Job Description - Customer Service Representative

Customer Service Executive
Location: Preston
Salary: £25,000 – £30,000
Job Type: Permanent
Recruiter: Axon Moore

Overview:

Axon Moore is working with a growing business to identify experienced and enthusiastic individuals for a Customer Service opportunity. This is a broad role that would suit someone who enjoys helping people, working as part of a team, and being the go-to person for solving problems.

The company is open-minded about background and sector — the key is having the right attitude, strong communication skills, and a proactive approach to customer care.

Key Responsibilities Include:

Communicating with customers via phone, email, and online platforms
Helping resolve queries, complaints, or order issues in a friendly and professional manner
Using internal systems or CRMs to track cases and follow up with customers
Working with internal teams (e.g. sales, logistics, or admin) to support customer satisfaction
Supporting general office or operational tasks as needed

What We're Looking For:

Strong communication skills – written and verbal
Friendly, proactive and approachable attitude
Comfortable handling customer queries with professionalism and care
Organised, detail-oriented, and adaptable
Experience in any customer-facing role (retail, office-based, call centre, etc.)

What's on Offer:

Salary: £25,000 – £30,000 depending on experience
Flexible employer with a supportive team environment
Opportunities for development based on interest and performance

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Customer Service Representative

Job Description - Customer Service Representative

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