Customer Service Representative

Customer Service Representative

Salary Plus Bonus on KPIs

Overview:
Delivered exceptional customer service and administrative support across mortgage and savings products, ensuring compliance with both regulatory standards and internal procedures.

Core Responsibilities:

• Responded promptly and accurately to customer queries through phone and written correspondence.

• Maintained comprehensive knowledge of all company products and services to provide informed support.

• Carried out a wide range of administrative duties, including opening and managing accounts, processing redemptions and payments, and handling ISA transfers.

• Managed updates to customer accounts and handled secure messaging for online banking services.

• Performed cashiering functions such as deposits, withdrawals, and general account maintenance.

• Supported arrears management activities and prepared reports and performance statistics.

• Took part in system testing and the implementation of new products or services.

• Provided assistance to other departments as needed and participated in Saturday work rotations.

Skills and Experience:

• Over one year’s experience in customer service and call centre environments.

• Excellent communication skills, with a professional and approachable telephone manner.

• Able to carry out detailed administrative tasks accurately and efficiently, even under pressure.

• Competent in using Microsoft Office and internal company systems.

• Demonstrated ability to work effectively both independently and within a team.

Education:

• Achieved GCSEs including English and Maths (Grade C or above).

• A-levels or equivalent qualifications preferred.

Personal Attributes:

• Customer-oriented, quick to learn, adaptable, and a collaborative team member.

• Willing and able to work flexible hours between 8am and 6pm on weekdays, as well as Saturday mornings when required.

• Hybrid working-3 in office and 2 from home

If your application is successful, you will be contact shortly.

The job title and description in this advertisement may differ from the client's official job description/contract .We appreciate your interest in this role. E-Personnel Recruitment aims to acknowledge all applications, but due to the high volume of CVs we receive, this may not always be feasible.

You can apply with the utmost confidence to E-Personnel Recruitment directly, experts in both Permanent and Temporary Recruitment, and a proud member of the Recruitment & Employment Confederation (REC), the professional body for the recruitment industry. In the meantime, feel free to explore similar job opportunities on our website: e-personnelrecruitment.co.uk