Customer Service Representative

Immediately available permanent role -
This is a fantastic opportunity to join this niche company on a permanent basis. They currently have a rare opportunity for a talented Customer Service Representative to join their small team. This is a low volume/ high quality role , focusing on managing all business interactions with selected Key/Strategic customers.

THE BENEFITS:
Flexi Bens, 25 days holiday, Life Insurance, Pension

THE ROLE:
Managing all aspects of the customer relationship including daily interactions. Customer visits, complaint resolution, etc.
Preparing proposals/quotations
Co-ordinating joint improvement projects
Maintaining knowledge and training others to navigate and manage customer websites
Utilising the customer complaint process for all significant customer concerns and follow up for resolution
Liaising with planning/supply chain teams to ensure optimum use of material/capacity resources
Capturing all customer performance metrics, optimising customer perception, and developing a support plan to meet expectations
Project management
Managing customer plant visits

THE CANDIDATE:
Previous experience working in a customer facing role
Experience working in engineering environment especially highly regulated sectors
Excellent interpersonal skills
Continuous Improvement and Problem Solving mindset
Good judgment, logic, resourcefulness and creativity
Computer literate

THE COMPANY:
Power Management

THE CONSULTANCY:
Edwards & Pearce acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Edwards & Pearce is an Equal Opportunities Employer.