Customer Service Representative

Salary :

£18 - 20 hourly

Company : Jacey Carner

Job Type : Full Time

Dundee, Mi 48131

Number of Applicants

000+

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Job Description - Customer Service Representative

Benefits:

Bonus based on performance

Company parties

Competitive salary

Employee discounts

Paid time off

Training & development

Tuition assistance

The Customer Service Representative at Jacey Carner - Farm Bureau Insurance Agency is responsible for maintaining solid customer relationships by handling customer inquiries and concerns with speed and professionalism through daily interaction with customers, insurance carriers, and fellow employees while conducting specific service and marketing activities.

Benefits/Perks

Competitive Pay

Professional Development

Job Stability in a growing industry

Responsibilities

Provide service to existing clients related to updating policies, providing quotes, taking payments, answering questions, and providing documentation.

Answer customer calls and correspondence regarding new or existing insurance policies and service all claims which include regular and after-hour claims.

Work with new clients or support a producer in an effort to understand their needs, gather necessary data, research policy options, present options, finalize and bind new coverage, cancel old policies, and negotiate with carriers when necessary.

Set appointments and/or client calls or support a producer to review existing policies, review liability limits and exposures, explore other coverage needs, evaluate replacement costs, round out accounts, and bind renewals.

Confer with customers to provide detailed information about products and services, quote new business, process renewals and/or cancel accounts, take payments, and provide requested documentation.

Resolve product or service issues by clarifying the customer's concern, determining the cause of the issue, selecting and explaining the best solution to solve the issue, expediting correction or adjustment, and following up to ensure resolution.

Review audits or policies; verify accuracy and facilitate corrections, as needed, between client and carrier.

Maintain records of customer interactions and transactions, recording details of inquiries, comments, and actions taken in the agency management system.

Collaborate with team members, mentor staff, provide expertise and answer questions, and participate in formal and informal meetings as needed.

Qualifications

Hold or willing to obtain the insurance license required by your state and/ or be able to obtain within 60 days. Have a minimum of two years of customer service experience as well as an Associate's Degree or comparable work experience.

Demonstrate strong customer focus and an excellent phone manner; display strong written and verbal communication skills as well as excellent math and reading skills to perform calculations.

Possess a sense of urgency, attention to detail, organization, multi-tasking, and follow-up skills, and the ability to handle difficult situations with customers and solve complex problems without direct supervision.

Have excellent time management skills with a personal accountability mindset as well as technology and computer proficiency, including agency management systems, rating tools, and carrier website navigation.

Compensation: $18.00 - $20.00 per hour

At Farm Bureau Insurance we’re dedicated to serving Michigan - and only Michigan. We were founded in 1949 by Michigan farmers – members of Michigan Farm Bureau – who wanted an insurance company that worked as hard as they did, gave honest service, and cared about Michigan’s future.

Michigan residents trust Farm Bureau with their insurance needs. Our agents are dedicated advisors committed to helping customers make informed decisions about insurance. With their help, our reach can be felt in communities across Michigan. With more than 800 associates and nearly 450 agents spread across all regions of the Great Lakes State, we're making a difference in people's lives and ensuring our neighbors are protected from whatever comes their way.

Farm Bureau agents are special individuals that have a passion for helping others. If you are seeking a meaningful and challenging career and have a desire to build your own business, then joining the Farm Bureau family may be the right career choice for you.

Original job Customer Service Representative posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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Customer Service Representative

Job Description - Customer Service Representative

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