Customer Service Representative

Strive are a UK wide Supply Chain & Logistics management recruiter. Please visit strive . co . uk for additional roles across engineering, production, warehouse & transport operations.

Customer Service Representative

£28k + Benefits

North West

Strive Supply Chain are a leading management recruitment consultancy, specialising in Supply Chain, Production, Planning, Logistics, Transport & Warehouse Operations, please visit our website or join us on twitter @strivellp for further vacancies and information.

Our client is a leading FMCG Distribution business, who are currently recruiting for a Customer Service Representative to be based at their Vehicle Maintenance Unit in Lancaster, Lancashire. The role is a Monday to Friday role on a 40hour week (1000hrs - 1800hrs).

Key Responsibilities:

• Invoicing and controlling branch work in progress.
• Check system to ensure campaigns are completed and costed correctly.
• Work within credit control policy and procedures.
• Carry out Warranty, Retail, Repair & Maintenance and Internal costing as per company standards.
• Supply fully priced estimates of repairs required and ensure work is authorised where required.
• Audit job cards, associated service documentation and customer defect procedures for accuracy and adherence to internal and external procedures.
• Assist in achieving branch KPI’s in relation to efficiency, WIP targets, recovery rates and invoice lead time.
• Meet and greet all customers on arrival in a professional and friendly manner.
• Manage day-to-day administrative tasks confidently and efficiently.
• Create and process job cards, checking for existing work in progress.
• Check account details, available credit and obtain relevant authorisation.
• Provide timely update to our customers and confirm bookings with customers.

The Ideal Candidate:

• Excellent customer service skills and ability to build and manage relationships.
• Computer literate, competent in excel and word.
• Good interpersonal skills - an ability to work as a team player within a busy department.
• Ability to work under pressure and without supervision.
• Effective communication skills.
• Attention to detail.

Apply now for immediate consideration!

This is a fantastic opportunity - we look forward to your application.

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