Customer Service Representative

We are seeking a Customer Service professional to join a team near Oxford, providing exceptional support to clients of the business. This role requires a detail-oriented individual committed to delivering excellent service and resolving customer inquiries effectively.

Client Details

This is an exciting opportunity to join a well-established organisation as a Customer Service Representative. The company prides itself on its customer-first approach and strives to create meaningful solutions for its diverse client base.

Description

Key responsibilities of the Customer Service Representative include:

• Respond to customer inquiries via phone, email, and other communication channels in a timely manner.
• Provide accurate information regarding products and services to resolve customer issues efficiently.
• Maintain detailed and organised records of customer interactions within the internal system.
• Collaborate with internal departments to address and resolve customer concerns.
• Identify opportunities to improve customer satisfaction and recommend solutions to management.
• Support the team in meeting agreements and performance targets.
• Assist in onboarding new customers by providing guidance and answering initial queries.
• Contribute to a positive and professional customer service environment.

Profile

The successful Customer Service Representative will have:

• Previous experience in a customer service or client-facing role.
• Strong communication skills, both written and verbal, with a customer-focused mindset.
• Problem-solving abilities and a proactive approach to managing customer concerns.
• Competency in using customer relationship management (CRM) systems and Microsoft Office Suite.
• An ability to work effectively as part of a team and independently when required.
• A commitment to maintaining professionalism and confidentiality in all interactions.

Job Offer

Benefits include:

• A competitive salary
• A supportive work environment where innovation is valued
• Opportunities for personal and professional growth
• A comprehensive benefits package
• Access to many company perks
• Generous annual leave package