Customer Service Representative

Customer Service Representative
Salary: £25,500 - £28,000 (DOE)
Location: Office-based – Monday to Thursday 8:30am–5:30pm, Friday 8:30am–3:00pm

A fantastic opportunity has arisen to join a leading manufacturing business as a Customer Service Representative. If you're proactive, enjoy working in a fast-paced environment, and thrive on delivering excellent service, this could be the role for you.

What you’ll be doing:

• Acting as the first point of contact for customers, building strong and professional relationships

• Processing sales orders accurately and efficiently

• Ensuring smooth coordination between departments to meet customer delivery requirements

• Managing customer enquiries, complaints, and order updates promptly

• Supporting the sales team with product trials and administrative tasks

• Liaising with internal teams to ensure material availability and job pack accuracy

What we’re looking for:

• At least 2 years’ experience in a customer service or sales support role within manufacturing

• Experience using ERP systems

• Strong communication and organisation skills

• Excellent attention to detail and confidence working under pressure

• Proficiency in Microsoft Excel, Word and Outlook

Benefits include:

• 22 days holiday plus additional long service entitlement

• Private onsite parking

• Company pension scheme

If you're a team player who’s passionate about delivering first-class service and looking to develop your career in a dynamic environment, please apply today for an immediate interview.