Customer Service Representative

Our client is a leading supplier of heavy plant especially telehandlers and roto telehandlers across the country and they are looking to add a Customer Care Expert to their depot in Ipswich. This is a fantastic opportunity to become a key part of a fast-growing, forward-thinking company.

• Respond to a minimum of 40 phone calls per day, along with handling additional incoming customer inquiries across various channels.
• Accurately record breakdown calls, apply correct status codes, and ensure each job is assigned a clear ETA.
• Deliver clear, concise, and helpful information to customers in a friendly and professional manner.
• Coordinate with mobile fitters and third-party engineers to help minimise site delays and ensure timely service delivery.
• Manage both personal and shared inboxes, ensuring all emails are promptly actioned, categorised, and filed appropriately.
• Maintain effective communication with customers, depots, mobile technicians, and third-party service providers.
• Complete general administrative tasks and provide support as needed to the wider team.
• Escalate issues involving depots or external suppliers to the Hire and Service Supervisor in a timely manner.
• Work closely with the Mobile Controller to monitor site ETAs and follow up on updates from third-party providers.
• Address and resolve customer queries promptly and professionally via phone and email.
• Supply clients with relevant asset information upon request.
• Consistently deliver an exceptional level of customer service to both new and existing clients across all communication platforms.

• Strong verbal and written communication skills, with a minimum Grade C (or equivalent) in GCSE English Language.
• Exceptional organisational abilities and effective negotiation skills.
• Confident communicator, comfortable engaging with others via phone, email, and in-person.
• Collaborative team player with a positive, proactive mindset and a willingness to go the extra mile.
• Proficient in Microsoft Excel and the wider Microsoft Office suite.
• Able to remain calm under pressure, effectively prioritise tasks, and manage a busy workload independently.
• Demonstrated experience in a customer service role is essential.
• Previous knowledge or experience within the plant hire industry is highly desirable.

• £30,000 salary
• Monday-Friday (7:30-5:00)
• Inclusion in our company bonus scheme
• Up to 25 days of annual leave, plus bank holidays
• An extra day off on your birthday
• Access to a wide range of benefits, including retail discounts and a holiday buy scheme
• A fun and supportive work environment with a team that truly values what you do

Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries.

We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for.