Customer Service Representative

Customer Service Representative

OA are recruiting for a Customer Service Representative to join our client’s highly successful and growing team.

Location: Welham Green

Hours: 8:30am - 5:00pm, with a 4:30pm finish on Fridays. Fully office-based

Salary: £24,000 – £25,000 – depending on experience

Customer Service Representative Benefits

• 21 days’ holiday plus bank holidays
• Additional Christmas closedown (3 working days, depending on dates)
• Staff discount
• Subsidised canteen
• Free on-site parking

Customer Service Representative Key Responsibilities

• Handle customer orders and enquiries via phone, email, live chat, or instant message
• Resolve complaints quickly and patiently, including late, incorrect, or faulty orders, plus technical support
• Maintain accurate and confidential customer and financial records
• Use database systems and liaise with suppliers to arrange collections, deliveries, repairs, and correspondence
• Assist with online registration, order processing, and stock availability checks
• Support finance with security checks, accounting queries, and flagged issues
• Communicate order updates, delays, or changes to customers
• Coordinate with overseas manufacturing teams via Skype or email
• Maintain a clean, safe warehouse workspace in line with health and safety rules
• Keep company representatives informed on samples, new ranges, and queries

Customer Service Representative Skills and Experience

• Friendly and patient
• Team player in fast-paced settings
• Detail-oriented and deadline-driven
• Able to prioritise orders
• Strong critical thinking and problem-solving skills
• Good listener
• Accurate record-keeping
• Builds strong customer rapport

If you’re interested in the position, please apply online with your CV.

BARNPERM

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Thank you for your interest in this vacancy, which is being advertised by OA Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days.