Customer Service Representative

Company : Owen Daniels

Job Description - Customer Service Representative

Are you an experienced customer service professional with a background in sales office administration? Do you thrive in a fast-paced manufacturing environment and enjoy being the key link between sales, customers, and production teams? If so, we want to hear from you!

We’re seeking a Customer Service Representative to join a leading manufacturer in Newport. You’ll play a vital role in ensuring smooth order processing, accurate documentation, and excellent communication across customers, agents, and internal departments.

Customer Service Representative
Permanent
Up to £30,000 per annum
37.5 hours per week, worked on a flexible basis
9:00am - 17:00 Monday to Friday, 9:00 - 12:00 Friday
(Core hours: Mon–Thurs 9am–12pm & 2pm–4pm, Fri 9am–12pm)
Newport
Please note: public transport links to the site are very limited and infrequent.

Job Description

Prepare quotations and liaise with the Machine Shop for lead times and costs
Raise production orders and oversee shipping and invoicing, ensuring correct documentation is in place
Prepare BOMs, routings, cost roll-ups, and work files
Act as a key point of contact between Sales, Production, and customers to meet agreed schedules
Maintain accurate records of orders, deliveries, imports, and exports
Manage inter-plant replenishment and the washed boats process
Handle general reception and administration duties

Essential Experience & Skills

Previous experience in an office-based, customer-facing role
Understanding of sales order processes within a manufacturing environment
Proficiency in MS Word, Excel, Outlook
SAP experience required

Company Benefits

25 days holiday + statutory and bank holidays
Health cash plan
Private medical insurance (option to add family members)
4% pension contribution
Death in service cover
Up to 5 weeks company sick pay per year

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Customer Service Representative

Job Description - Customer Service Representative

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