Customer Service Representative

The role of a Customer Service Representative involves delivering excellent support to customers, addressing their queries and resolving issues efficiently. This position is ideal for someone with a passion for providing top-tier customer care and ensuring satisfaction.

Client Details

My client is a medium-sized organisation within the Energy industry based near Bicester, known for its commitment to quality and customer satisfaction. They provide essential services and take pride in fostering a professional and supportive work environment.

Description

Key responsibilities of the Customer Service Representative include:

• Respond to customer enquiries promptly and professionally via phone, email, or chat.
• Resolve customer issues by investigating and providing appropriate solutions.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with internal teams to address and resolve customer concerns.
• Provide product or service information to customers as required.
• Identify and escalate priority issues to the relevant departments.
• Ensure customer satisfaction and maintain a positive company image.
• Contribute to the improvement of customer service processes and practices.

Profile

The successful Customer Service Representative will have:

• Previous experience in a customer service/support/client-facing role.
• Strong communication and interpersonal skills.
• The ability to problem-solve and think critically under pressure.
• Attention to detail and a commitment to accuracy.
• A proactive attitude and a willingness to learn.

Job Offer

Benefits include:

• A competitive salary
• Strong commission structure
• A supportive work environment with full training provided
• Opportunities for personal and professional growth
• A comprehensive benefits package
• Access to many company perks
• Generous annual leave package
• Free parking onsite