Customer Service Representative

Job Summary

As Wood Innovations goes through a period of rapid growth and development, we are looking to recruit a passionate talented and motivated Customer Service Representative to join our team, with a proven track record of hitting sales targets and managing customer relationships. The job role is sales and dealing with goods inwards/outwards. The ideal candidate will thrive under pressure, have a professional manner, be able to work as part of a team but also on their own initiative. Reporting to the Operations Managers, the position will be an integral part of the organisation and the individual will be expected to bring additional knowledge and experience to aid the growth and expansion of the company.

Job Description

Essential Functions & Responsibilities:

• Monitor sales email inbox ensuring emails are dealt with in a timely manner.


• Receiving and processing sales orders on the ERP system


• Verifying orders, including customer’s personal information and payment details.


• Dealing effectively and efficiently with customers’ requests & queries. i.e., stock availability, delivery times, notification of delays etc.


• Imparting technical and product information to customers including offering alternative product choices.


• Dealing with customer queries and complaints


• Proactive telesales function within the sales office focussing on individual and team KPI’s.


• Point of contact for the sales representatives, receiving and processing orders, dealing with sample requests etc.


• Meet and greet in the office and dealing with any trade enquiries.


• Work effectively with other departments.


• General office administrative duties and any other duties that may be assigned.

Technical Competencies

Essential

• A minimum of 1 year’s relevant experience in Customer Services, using a similar system in a similar industry.


• Working knowledge of the Microsoft Windows and the Office packages.


• Knowledge of sales processes/order process and order fulfilment.


• Excellent communication and customer care skills (face-to face and via the telephone) and enjoy engaging with customers.


• Self-motivated and organised individual.


• Strong telephone communication skills.


• Ability to multi-task, prioritise, and manage time effectively.


• Have the ability and confidence to develop own technical product knowledge.


• Demonstrate strong administrative and communication skills, both written and verbal.


• Be friendly, helpful, with a positive attitude and be a flexible team player.


• Maths and English GCSE grade C and above.

Desirable

• Working for an importer/distribution company in a similar role.


• Previous experience of using an ERP system.


• Previous experience of working with flooring products or construction products.


• Have full driving licence and access to own car.

Benefits

• Monday – Friday 9-5.30pm


• 28 Days Holidays (including stats, Christmas & New Year Shutdown)


• Option to join a contributory stakeholder pension scheme after three months service


• Option to join the company’s health benefit scheme after six months service


• Workplace Bonus Scheme


• Employee Assistance Programme


• Social Events


• Cycle to work scheme


• Staff health and wellbeing programme


• Free on-site parking


• Branded clothing


• Kitchen/catering facilities on site including complimentary tea/coffee/milk/water/fruit/bread and butter


• Opportunity for personal and professional development and attend external training seminars


• Tech Scheme: Select from Curry’s' extensive tech offerings, spreading the cost over 12 months with salary deductions and potential National Insurance savings of up to 12%.