Customer Service Representative

## Eaton Lakeside\n\nAt Eaton\u2019s Lakeside facility, we don\u2019t just manufacture components\u2014we engineer precision. As a global leader in conveyance systems for the aerospace and defense industry, our site delivers mission-critical hoses, couplings, ducting, and sealing solutions that power some of the world\u2019s most advanced aircraft. This is where innovation meets reliability, and where every product plays a role in keeping fleets airborne and operations secure. \n\n## What you\u2019ll do:\n\nTo manage the regular business interactions with selected Key/Strategic customer as the main point of contact, liasing between tactical customer buying team and the Lakeside Production, Planning and Intercompany suppliers intercompany suppliers. \n\n * Management of selected customer demand through order entry and loading of schedules downloaded from customer portals (e.g. CEVA Matrix) into the ERP system.\n * Validation of Enterprise Material Transfer (EMT) demand flow down to intercompany supplier sites ERP system\n * Responsible for collaborating with necessary stakeholders to communicate delivery commitments via customer portals \n * Manage Customer plant visits, including Customer Orderbook Reviews along with Production and Supply Chain stakeholders\n * Maintain knowledge and train others to navigate and manage customer websites\n * Analyze and report on internal and external key customer metrics as it relates to delivery and quality; collaborate with customer to ensure data integrity.\n * Utilize the customer complaint process for all significant customer concerns and follow up for resolution, including communication of Lines of Balances to the customer\n * Contract review - work within cross functional teams to develop action plans to close out gaps in meeting customer specifications.\n * Use of Customer 360 tool to track customer issues, satisfy CRR actions, prepare proposals/quotations. \n\n\n\n## Qualifications:\n\n * 1-3 Years Experience of working in sales, commerical, customer service.\n * Understanding of Supply Chain Management operational concepts surrounding purchasing, production planning, logistics, incoming product inspection and quality policies \n \n\n\n\n\n## Skills:\n\n * ERP, Microsoft Office (incl. Excel, PowerPoint, PowerBI)\n * Excellent communication skills (written and verbal), Customer Service attitude, strong attention to detail, problem solving mindset\n\n\n\n## What We Offer\n\n * Competitive compensation and benefits package\n * Challenging projects in dynamic collaborative team\n * We make your aspirations matter \u2013 Eaton encourages internal promotion, whenever possible\n * We make your growth matter - We invest in our employees for the long term \u2013 not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University.\n * We make your contributions matter - reliability, safety, efficiency, and sustainability are at the core of our dedication to improving people\u2019s lives and the environment through power management technologies.\n * We make your wellbeing matter \u2013 We put your health and safety first. Wellness at Eaton is more than a program, it\u2019s about changing the environment by offering the right tools to help empower employees to make that happen.\n\n\n\n#LI-JG1\n