Customer Service Representative

Customer Service Representative
Dunfermline, Fife

ROLE SUMMARY

We are currently looking for an Customer Service Representative join our team, based in Dunfermline.

This growing multilingual team based in Dunfermline is responsible for supporting Optos’s Customers across the European region. The role involves pre-sale activities and providing service throughout the lifetime of the Customers contract with Optos. The team remit is to deliver a world class experience to all Optos Customers at all times. This is a multi-disciplined role and requires someone with a passion for excellence and a strong understanding of what is required to maintain high levels of Customer Satisfaction. Exceptional problem solving skills are essential, as is the ability to effectively coordinate activities with a number of other departments. 

Essential duties and responsibilities include: 

• Order Management of sales and service requests


• Contract Administration/Management


• Effective management of Customer complaints and enquiries relating to Optos service and products


• Coordinate planning of Customer equipment installations and servicing visits by working closely with Field Service colleagues


• Work  with logistics and supply chain teams to drive open back orders to delivery, in accordance with Customer SLAs


• Maintain Customer and product records throughout the sale or rental period


• Build strong relationships with key Customers and Stakeholders to ensure that value is added at every opportunity


• Communicate detailed information to Customers and internal stakeholders in a clear and concise manner

Minimum qualifications:

• A minimum of Higher/A level standard of education


• Previous experience within an international customer service/operations or logistics environment essential


• French speaking 


• Total commitment to providing an exceptional customer experience


• Ability to work in a fast paced environment and to be able to effectively manage multiple tasks across several business systems


• Excellent attention to detail


• Must be able to challenge others to deliver exceptional service to your Customers


• Excellent verbal and written communication skills


• Proven problem solving ability and significant commercial awareness


• Good interpersonal skills with a consultative communication style


• Good PC skills (MS Office applications)


• Team player

If you feel you have the necessary skills and experience and want to join a great team, please click on the Apply button!