Customer Service Representative

Start date: 02/01/2023

Salary: £19,760.00

Location: Bristol Office for Training, then Work From Home 

Shifts: Full time 40.00 Monday – Friday between 8:00am and 6:00pm.
Training Duration: 3 Weeks

The Role:

• The student recruitment team is the first point of contact for students (undertaking OU study and considering their next modules), and enquirers seeking information about OU study
• Contact is primarily telephone, but with email, letter, webchat as necessary
• Includes processing fee payments
• Agents will be required to present a seamless, consistent experience to OU students and enquirers, helping OU achieve its student number targets
• Team members need to be confident using the telephone, and confident working with complex systems and information as the role will make use of multiple databases to maintain student, company and enquirer details

What else do we need from you?

• A good attitude that revolves around seeking to understand candidates, and presenting information that will act to educate them, or help them progress on their journey
• Confidence, resilience, and a dedicated approach to providing an exceptional level of service
• A good level of Written & Verbal communication skills
• Good Computer skills, and the ability to navigate multiple systems with ease
• Flexibility, great attendance and good time keeping to make sure you are available for our customers

Benefits of being a Customer Service Representative 

• On-line recruitment process, with potential job offer within 24 hours and fully paid training
• 28 days’ holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary
• Lifestyle Benefits programme – featuring thousands of discounts, special offers and exclusive employee deals from many retailer partners and also free wellness, kids, and learning classes through our own Community Online Academy.
• Refer & Earn Scheme – earn up to £900 for referring a friend to work for TP! And £300 for your friend too!
• Employee welfare support with free access to our Mental Health Employee Assistance programme, available 24 hours/365 days’ year and our Interactive Health and Wellbeing Hub
• Life Assurance Cover & Pension Scheme
• Length of Service and monthly recognition awards
• Opportunities for career development and progression