Customer Service Representative

Do you have experience in a busy customer support, helpdesk or service coordination role?
Are you confident speaking with customers, planning engineers’ workloads and keeping service jobs moving in a fast-paced office environment?

We’re recruiting for a Customer Support Representative to join a well-established business in Kidderminster. This is a great opportunity for someone with strong customer service and scheduling experience who is confident juggling multiple priorities, liaising with engineers and customers, and working as part of a busy open-plan office team of around 20 people.

What you’ll be doing:

* Acting as the first point of contact for customers by phone and email

* Booking and coordinating service, maintenance and repair visits

* Planning engineer workloads and scheduling jobs efficiently

* Liaising with customers and engineers to ensure smooth delivery of service work

* Updating internal systems, job records and customer account information

* Following up on completed visits, reports, repairs and additional work required

* Supporting reactive callouts and workshop bookings where needed

What we’re looking for:

* Previous experience in customer service, helpdesk, service desk or service coordination

* Experience dealing with customers, engineers and planning / scheduling work

* Confident communicator who is comfortable working in a busy open-plan office

* Strong organisation skills with the ability to prioritise and multitask

* Good IT skills and confidence updating systems and records

* Positive team player with a proactive approach

Package:

* £26,000 salary

* 37.5 hours per week, Monday to Friday

* 25 days holiday + bank holidays, rising with service

* Pension scheme

* Enhanced family friendly benefits

* Private medical insurance after 1 year

If you have experience in a helpdesk, customer support or service planning role and enjoy being at the centre of customer and engineer coordination, we’d love to hear from you
Only candidates based in UK and eligible to work in UK are allowed