Customer Service Representative

About Holcim

We are leaders in supplying innovative, sustainable building solutions to the UK construction industry; building progress for people and the planet.

Since 1858, we’ve helped shape the UK; powering the construction of homes and hospitals, roads and railways, schools and cities alike.

Our mission is to make sustainable construction a reality, through purposeful action that tackles real carbon and climate challenges. We are dedicated to helping Britain grow and thrive - by doing the right thing, doing it together, and making a difference.

Holcim UK Company Benefits

• Competitive Salary, plus bonus, 25 days holiday + your local bank holidays (with options to increase) and other benefits and other benefits - all recognising the contribution you bring

• Be valued and supported, working as part of a highly respected team in a business that has a huge focus on Health & Safety

• We care about you and your family. That’s why we offer enhanced family benefits, including maternity, paternity, and adoption leave. We understand that your personal life and family well-being are just as important as your career, so we’re committed to supporting you every step of the way.

• Be part of something bigger with our "Women Empowered - Stronger Together Mentor Program," designed to support, inspire, and uplift women across the business.

• Free 24/7 remote GP service for you and your household, offering medical advice, prescriptions, referrals, and same-day appointments.

• Opportunities for career progression both at home and abroad

• Join our affinity groups selected by and populated by our employees which bring together employees with similar backgrounds and interests to have powerful influence on the workplace

• Staff discounts including special rates for garden landscaping products

The Opportunity

We are looking for a Customer Service Representative (CSR) to join our busy Readymix Concrete business area in Portsmouth.

This is a fast-paced, customer-focused role where you will be responsible for coordinating customer orders and supporting the smooth delivery of ready-mix concrete from order through to completion. You will work closely with customers, plant managers and drivers to ensure orders are accurately processed and deliveries run efficiently.

• Taking and processing customer orders accurately and efficiently

• Providing customers with a professional and helpful service

• Pricing orders where required

• Liaising with plant managers to coordinate production and deliveries

• Communicating with drivers regarding delivery schedules and requirements

• Tracking delivery slots, orders and updates throughout the day

• Managing changes to orders and delivery requirements

• Keeping customers informed of delivery progress and any changes

• Working as part of a busy team to ensure a smooth and efficient service

The ideal candidate will have:

• Experience in a customer service, logistics, transport or delivery-focused environment

• Excellent communication and organisational skills

• The ability to work well under pressure in a fast-paced environment

• Strong attention to detail and the ability to manage multiple orders and priorities

• A confident and professional telephone manner

• Good IT skills and the ability to learn new systems quickly

Experience working with deliveries, logistics, transport or customer service would be beneficial, but it is not essential. Full training will be provided for the right candidate.

We are committed to building a diverse environment and are proud to be an equal opportunity employer. You will receive consideration for employment without regard to race, religion, gender, gender identity or expression, sexual orientation, national origin, disability or age.