Customer Service Representative

Company : Columbus Mckinnon Corporation

Job Type : Full Time

United Kingdom

Job Description - Customer Service Representative

Job Summary/Overview

Position to be based at Coleshill, Birmingham site on a full-time permanent basis circa 38.75 hours per week, Monday to Friday.

Purpose of the position is to assist the sales team by providing a committed, pro-active support function in all aspects of everyday sales activity ensuring the customer’s experience of doing business with our organisation is a positive and memorable one.

Being a first port of call for customer enquires through our Salesforce CRM system and contact on phone system.

Essential Duties and Responsibilities

Using Salesforce CRM to review all enquires and categorise them on receipt to ensure they reach correct staff and are prioritised effectively.

First point of contact on telephone system

Prompt and efficient processing of customer enquiries, correspondence – communicating via Salesforce CRM, email, Teams and telephone.

Providing PODs, missing certificates and providing updates on orders.

Checking stock availability and lead times on SAP

Make quotations in SAP

Order entry in SAP

Follow up open orders, stock and MTO to ensure on time shipment

Working with other company functions and personnel in sales, purchasing and warehousing, distribution, supply chain planning in the UK and globally

Handle any type of complaint in a proficient way and recording in internal systems

Invoice queries and credit request creation

Support colleagues by sharing best practice

Adheres to all local legal, health and safety and compliance requirements, policies and procedures

To carry out any other duties as necessary when requested.

Knowledge, Skills, Competencies, and Abilities

Previous experience in a customer service role

Experience in the lifting industry is advantageous

Relevant NVQ or sales qualification an advantage

Strong numeric, analytical skills

Attention to detail and ability to multi-task

Good planning, time management and prioritisation of tasks

Good business and commercial awareness

MS Office and CRM experience, Salesforce is in use

SAP proficiency a distinct advantage

Strong written and spoken English language

Willingness to continue to train, to learn, to grow

Required Qualifications

5 GCSE’s including Maths and English

Relevant NVQ or sales qualification an advantage

Original job Customer Service Representative posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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About the Company

Columbus Mckinnon Corporation

Le portefeuille de marques mondiales de confiance de Columbus McKinnon peut vous aider à faire progresser vos matériaux et votre entreprise en toute sécurité et efficacement.

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