Customer Service Representative

CUSTOMER SERVICE SPECIALIST – OFFICE BASED / OPTION TO WORK FROM HOME AFTER 3 MONTHS
Teleperformance is a fast-paced contact centre employer who works alongside a number of house-hold known clients to deliver world class customer service. TP is also ranked 25 th

in the Fortune World Best WorkplacesTM.
We have a fantastic opportunity for inbound customer service specialist for our Lloyds Banking Division campaign

Here is all you need to know…
Start Date:

3rd June 2024
Salary:

£11.44 p/h
Job Type:

Full Time - Permanent
Working Hours:

37.5

hours per week

(including training)

Training hours 09:00am – 17:30pm Monday – Friday
Operational hrs after training - Fully flex 08.00 - 20.00 Mon - Sun

Training:

2 weeks based in Glasgow, City Park.
Joining the team: First 3-months working on-site in Glasgow with discounted bus travel available then opportunity to choose on-site or at-home working whichever suits you best
Here are our key benefits…
Earn up to £1,200

with our high reward ‘Refer A Friend’ scheme
Initial 3 months working on-site in Glasgow then opportunity to choose on-site or at-home working whichever suits you best
28 days’ holiday

(including bank holidays), increasing to 30 days after 1-year service
24/7 Employee Assistance Programme – including

GP support

and

mental-health wellbeing counselling
Fantastic opportunity for those interested in progressing a

career in finance
Genuine career progression opportunities through our supported internal development programmes
Length of Service and monthly recognition awards
Life Assurance Cover
Supported Pension Scheme
Energy, Insurance and Broadband support

through our Perks at Work Platform
Up to 15% off major retailers & supermarkets including

M&S, Sainsbury, Argos, Curry’s, John Lewis, IKEA, B&Q, Morrison, Tesco and Asda
Up to 40% off Cinema tickets including

Odeon, VUE and Cineworld
Up to 10% off mobile products including

Apple and Samsung
Exclusive TP offers for Mobile Phone contracts with EE and Vodafone
Who we are looking for…
A professional, polite and courteous telephone manner
Ability to deliver excellent service with outgoing nature
Excellent verbal communication skills
A good listener who can convey empathy, patience and understanding
Confident and proactive to deal with difficult situations and conversations
Confident in having customer conversations
High levels of accuracy and attention to detail
Confident in making decisions
Self-motivated and able to affectively problem solve
Interpersonal skills
Be driven to work towards achievable targets
What will my role involve…?
Answer inbound calls with enthusiasm and a desire to help out customers at the first point of contact
Supporting and providing a positive experience for all our customers by helping them with all aspects of their personal banking, for example: bank transfers, direct debits, and digital banking support
Helping customers that may be going through financial difficulty and debit card support
Promoting channels such as Internet Banking and ensuring that all customers are aware and have access to the Bank’s complete range of services
Problem solving - taking ownership of each and every query and ensuring these are resolved, making a real positive difference for our customers
Ensure that all customers are supported in accordance with all regulatory requirements which aim to protect our customers
Ensure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customer
Ability to react fast when the day gets busy and handle a wide variety of different customers – excellent time management

If you’re interested in joining us, APPLY TODAY to create your application and our recruitment team will be in touch with you within 48 hours, but please feel free to get in touch if you want to chat with our team sooner.