Customer Service Representative

You have experience in Customer Service, ideally in the Medical Device or High Tech business and you are looking for a new challenge in an innovative company?

Our UK Team is looking for a

Customer Service Representative

to support our growing business.

In your role as Customer Service Representative, you will provide outstanding service to our internal (Field associates) and external (Hospitals) customers. Your duties include processing customer orders, managing product returns as well as consignment stock monitoring.

When it comes to the how the job is performed, attitude is equally important as the “what”, it is our culture, it is our signature, and we cherish them. Therefore, we are looking for a positive, client focused and open-minded personality to join our Customer Service Team in UK.

This position is located in Newcastle upon Tyne, UK .

The Job Responsibilities

Effectively process customer orders using the Customer Service module of MicroVention ERP
Maintain customer account records and order history files
Assist with managing consignment agreements and tender agreements, if applicable
Monitor and verify consignment and boot stock
Monitor inventory to fulfill customer orders and backorders
Manage customer complaints and RGAs in collaboration with US CS and QA departments
Manage product returns in collaboration with European warehouse
Provide assistance to customers, sales personnel, distributors and other outside entities regarding product availability, distribution of sales collateral, etc., as applicable
Monitor inquiries from customers, sales personnel, distributors (as applicable) and distribute the inquiry to the appropriate person for disposition
Provide sales reports to sales personnel upon request

Required Qualifications

Prior experience in customer service activities
Proficient computer skills including MS Word, Excel, Outlook, and Teams
Able to handle multiple tasks at one time
Sensitive to prompt completion of tasks
Focus on outstanding customer satisfaction
Knowledge of and ability to complete order entry procedures, basic accounting, and sales reporting
Excellent written and verbal communication skills; very personable with good phone etiquette

Desired Qualifications
Experience in high tech or medical device industry
Experience interfacing with a direct sales organization
High school diploma and/or a bachelor’s degree

Join us in our mission to make a difference in the lives of patients worldwide.

If you're ready to take on this exciting challenge, apply now and be a part of our journey towards excellence!