Customer Service Representative

M4 Recruitment are working with a leading importer of ethnic food products who are seeking a permanent Customer Service Representative to work alongside a very successful team. The role requires excellent communication skills, a customer-centric approach, and the ability to multitask effectively in a fast-paced environment.

In the role you will be expected to successfully fulfil the below:

* Respond promptly to inbound sales inquiries via phone and email, providing product information and addressing customer questions or concerns.

* Accurately enter and manage customer orders, ensuring all details are correct. This involves confirming order information, updating customer records, and coordinating with other departments to ensure timely delivery.

* To configure pallets of product and organise all relevant documentation. (Internally as well as customer delivery notes

* Address and resolve customer issues, complaints, and concerns promptly and efficiently.

* Inform customers about special offers, promotions, and new products.

* Maintain accurate records of all customer activity, customer interactions, and sales forecasts using CRM software.

* Arranging delivery of orders as per agreed delivery dates and monitoring to ensure delivery. Notifying the customer of any issues.

* All data should be stored securely in compliance with the company’s policies and no data is taken off site unless on company devices and with permission.

* This list is not exhaustive and may be changed at any time following consultation between employee and manager.

It is essential you have AS/A level English and Maths or GCSE grade A - B or 7 – 9. Level 3 sales/business qualifications and Spanish speaking is desirable however not essential.

Skills required for the Customer Service Representative:

* Good numeracy skills.

* Good communication skills.

* Ability to manage their own time.

* Able to follow instructions and procedures.

* Good interpersonal skills.

* Process driven.

The right candidate for Customer Service Representative role would have:

* Minimum of 2-3 years of experience in a customer service role.

* Excellent communication skills both verbal and written.

* Proven track record of handling inbound and outbound calls and emails.

* Demonstrated experience with order processing and customer relationship management.

* Strong organizational and time management skills

* Effective problem-solving abilities to address customer concerns and find creative solutions.

* Proficiency in using CRM software.

The company offer benefits which include Gym membership, increasing holiday allowance, an Employer Assistance Programme and Food safety level 2 qualification alongside a great salary package.

Hours are Monday to Friday, 09:00am-17:00pm.

M4 Recruitment are an employment business and operates as an equal opportunities’ employer. Permission to place an advertisement for the above-mentioned position has been obtained by the client in question