Customer Service Representative

Are you available to start on 1st July & ready to 'invest' in your next role? Then we want to hear from you!

We are looking for Customer Service Agents to join the team with our amazing client, allowing you to work from our modern Edinburgh office on a hybrid basis. We require the successful candidate to work in a busy team dealing mainly with pension's, responsible for delivering a high level of customer service to scheme members.
This is a 6 month contract with the possibilty to go perm!
There is also a performance based discretionary bonus of up to £1200 upon completion of 6 months.

What can you expect?

As part of your day-to-day responsibilities you will be communicating with customers through a combination of inbound/outbound phone calls and through email channels; ensuring all aspects of a customer's pension enquiry are resolved.

What you will be rewarded with?

We offer competitive salaries and comprehensive benefits.

We also support programmes including: health & welfare, tuition assistance, pension, employee assistance program, career mobility, employee network groups and volunteer opportunities.

We will rely on you to:

Exceeding customer expectations by delivering timely, accurate service in a professional manner.

Deliver efficient work practices by understanding and utilising specific software and processes.

Work as part of a team to contribute to a culture of a 'great place to work'.

Work within the company procedures to maintain a high level of trust

Meet or exceed all performance metrics as defined in your personal performance management plan

What you need to have:

Excellent customer service skills

Ability to understand customer needs and provide the correct solution

High level of interpersonal skills and an ability to communicate across the internal and external customer group

Skilled in listening and responding to a customer's needs verbally and through the written word

Defuse and respond to customer complaints ensuring follow up actions are completed and recorded

What will make you stand out:

Previous or current experience working in a call centre environment

An understanding of how UK Pension Schemes work

Pay: £11.60-£13.00 per hour
Our Recruitment Delivery Team are committed to offering an inclusive recruitment experience to all candidates. If you require any accommodations or adjustments as a result of disability, impairment, or health condition, please do not hesitate to let me know by emailing gscemeaedi @ resourcesolutions .com

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