Customer Service Representative

Company Description
Great Foods is one of the largest food companies in Egypt and is a source of pride for the El Naggar Group. The company specializes in a variety of food products from meats and fruits to jams, juices, and canned beans, tomatoes and purees. Great Foods proudly produces over 100 products and has a firmly established cold cut products line. The company currently provides employment for over 2000 individuals with diverse skills.

Role Description
This is a full-time remote role for a Customer Service Representative located in United Kingdom. The Customer Service Representative will be responsible for day-to-day tasks such as providing customer support, ensuring customer satisfaction, enhancing customer experience, and managing customer service queries

Qualifications
Experience in customer service and customer support
Three Years Experience in the CPG industry
Demonstrated ability to excel in customer satisfaction
Excellent organizational and communication skills
Ability to work with the sales and operations team to get customers their answers at the right time
Strong attention to detail
Ability to work independently as well as in a team environment
Proficiency in English