Customer Service Representative

Job DescriptionRole: Customer Service (Dutch or German or Norwegian or Swedish Speaker)Location: Cardiff,UK 5 days onsite Pay Rate - £30,000 p/a + Employment BenefitsDuration: 6 months FTC initially (with a view to possible extension)Work Experience / ResponsibilitiesHandle phone calls with customer queries and provide resolution to end userRecord case resolutions in the contact center tool based on client communication via phone, email, chat etc.Ensure that cases are resolved within case life cycle, as per individual balanced scorecardEscalate priority issues per client specifications to the immediate lead as applicableWork independently and within a teamCommunicate well with internal and external contactsProvide exemplary customer satisfactionMeet quality standards on all handled contactsComlete hours of staffed time on all rostered daysHandle contacts while maintaining the targets defined for the project: response time, handle time and resolution rate aligned with Project KRAs.Any additional ad hoc tasks that may contribute to a better service to the client or improvement to the KPIAttend trainings as required