Customer Service Representative

About the College of Contract Management:

The College of Contract Management in the United Kingdom is a leading global college for Engineering, Construction, Management, Business, IT and Software, and CPD courses. We offer our live online and face to face courses, designed for working professionals who are looking to enhance their skill basis and confidence. We are having a year of grown, launching a wealth of new courses and we are looking to increase our team with motivated individuals who can bring new ideas and energy to the office.

Job Description:

You will be the direct point of contact for our students, answering their queries, proving advise and building customer relationships, always with the aim that we leave the learner with a positive learning experience.
You will be a vital part of the business as a direct line of contact to our existing learners and will also liaise with our lecturers to offer additional support to learners if needed.

Full training and details on each of the courses will be provided, the most important thing is a can-do attitude and the desire to make every interaction with the College a positive one.

If you would like to join an exciting fast-growing company in the centre of Farnham, we are looking for a self-motivated individual who is up for a challenge, coming with new ideas and a fresh outlook to assist with our next phase of growth.

We believe that it is our team who will lead to our success and as such we like to reward our team for their hard work and dedication to the business with a generous holiday policy of 24 days a year plus bank holidays, annual bonus’s if the company targets have been achieved and a friendly and welcoming work environment, in a modern office in the centre of Farnham.

The role will have opportunities for promotion and professional growth within the company.

Key Responsibilities:

- Communicating with our learners over the phone and through Zoom in a timely manner.
- Assisting with course onboarding process and calling to the students.
- Communicating with customer for feedback and responding to the feedback on the portal.
- Addressing complaints and concerns from our learners and coming up with new strategies to improve the learner experience.
- Coordinate with our lecturers to support them in delivering the lectures with the quality.
- Communicate with the awarding bodies we work with.

Key Requirements:

- Excellent telephone manner.
- Friendly, bubbly personality with self-motivation.
- Previous experience of working within customer service desirable
- Be open-minded and able to adapt to any challenges which may arise.
- Be a self-motivated individual, with a focus on meeting and exceeding targets.
- Excellent communication and interpersonal skills
- Proficient in using Microsoft Office

Benefits of Working for the CCM:

- Bonuses if company targets have been achieved.
- Great work life balance.
- Focus on personal development and future progression.
- Fully paid for parking