Customer Service Representative

Outline of the Role
Responsible for the day-to-day order management of the supply chain for our customers across the world into predominantly Energy markets.

Key responsibilities include but not limited to
Receive, review and acknowledge our customer orders and intercompany shipments efficiently and accurately
Co-ordinating the supply of our materials both packed and bulk around the world from numerous manufacturing locations
Liaising with our customers, through email and telephone and responding within 24 hours
Discuss availability concerns, employing methods of resolution such as negotiating lead time, alternative shipping points, alternative packaging etc should the need arise
Proactively track and facilitate resolution of customer related concerns ensuring sensitive and timely feedback
Working with our internal and external partners to fulfil customer requirements in a timely manner
Work closely with the commercial, technical and manufacturing teams
Booking transportation with pre-selected carriers
Execution of export/import procedures and documentation
Billing, material price entry, creation of credit and debit notes as necessary
Consignment stock management and billing
Timely upload of all required information and documentation to our customers portals
Maintenance of customer master data
Experience required
Demonstratable knowledge of SAP (Sales & Distribution module essential)
Proficient IT skills particularly in Microsoft applications (Word, Excel & PowerPoint).
Ability to work to tight deadlines
Ability to manage multiple workstreams simultaneously
Minimum of 5 x GCSE’s (grade 4 and above) including English & Math (or equivalent). Or demonstrable equivalent experience
Understanding of the export documentation process would be desirable
An understanding of logistics/transport would be desirable
Competencies
Strong written/verbal communication skills
Excellent relationship management and collaboration skills
Ability to problem solve along with good organisational skills
Ability to work in a diverse environment
Compensation & Benefits
Competitive Salary - Dependent on experience
Annual discretionary bonus scheme
Pension Scheme
25 days holiday plus 8 statutory days
Job Type: Full-time, Permanent – Location TS1 area / hybrid working
Monday to Friday – 08.30 to 17.00 (1 hour lunch)