Customer Service Representative

Job Title: Customer Service Representative

Location: Kettering, Northamptonshire

Salary: £22,500 to £25,000, depending on experience

Contract Type: Full-Time, Permanent

Role Overview: As a Customer Service Representative, you will be the first point of contact for customers, providing exemplary service and support. Your primary responsibility will be to ensure that customers have a positive experience with our client, addressing their needs and resolving any issues they may encounter. You will be an integral part of the customer service team, working closely with colleagues to enhance the overall customer experience and maintain the company's high standards of service.

Key Responsibilities:

• Respond to customer enquiries via telephone, email, and chat in a professional and timely manner
• Resolve customer issues efficiently, providing appropriate solutions and alternatives
• Maintain a thorough understanding of the company's products and services to assist customers effectively
• Document all customer interactions and transactions in the CRM system accurately
• Collaborate with other departments to resolve complex issues and improve customer experience

Requirements:

• Proven customer service experience, preferably in a call centre environment
• Excellent communication skills, both written and verbal
• Strong problem-solving skills and the ability to remain calm under pressure
• IT Literate
• Ability to work independently and as part of a team

How to Apply: If you are passionate about delivering exceptional customer service and looking to join a company that values your contributions, we want to hear from you! Please submit your up to date CV today!

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.