Customer Service Representative

Job Description

About the Company
Northern Ireland’s largest and multi award winning Digital Printing company, with over 35 years’ experience delivering Digital Printing Excellence which has built an highly trusted reputation among its customers and industry specialists.

They offer a wide range of products and 24 hour services guaranteeing the highest quality print and customer satisfaction.

Services include, Digital Printing, Outdoor campaigns, Direct Mail, Lithographic Printing (Litho) and Web2print Solutions.

About the Job
You will join the team as a Sales Support Specialist responsible for preparing quotes and orders for customers, responding to customer requests, supporting the external sales team, and following up on orders to evaluate levels of customer satisfaction.

This role suits a personable candidate with a ‘can do’ attitude and who enjoys providing excellent customer service. It’s a great role for a recent graduate with some previous customer facing experience who now wants to join a growing team in digital design.

Key Responsibilities
• Preparing quotes for customers based on their specifications and requirements.
• Processing and following up customer orders.
• Ensure that all customer enquiries etc. are followed up and dealt with promptly and effectively.
• Co-ordinate multiple element projects involving suppliers, colleagues and clients
• Update computer system with amendments to enquiry/order/job specifications and maintain and update customer records
• Complete all

daily/weekly/monthly

KPI reports as required
• Support external sales reps as required
• Be driven to achieve and maintain top quality customer service levels at all times

Additional Tasks
• Answer incoming telephone calls.
• Make outgoing calls to customers - not cold calling.
• Provide assistance and support to other members of the sales team as may be necessary to meet customer demands.
• Provide regular structured feedback to enable constant improvement of product and service levels.
• Ensure that all work carried out is in line with the company’s strive for continuous improvement.
• Implement and maintain best practice in communication at all times with customers and colleagues.
• Any other reasonable duties as required, or at the request of management.

Candidate Requirements
• At least 1 years’ experience of working in an

administrative/sales/

customer service environment
• Flexible, co-operative and welcomes change
• Evidence of providing exemplary service to customers
• Carrying out administrative duties
• A team player with the ability to work on own initiative
• Verbal and written communication
• Accuracy and attention to detail
• Numeracy
• Well organised with the ability to prioritise
• Meeting targets and achieving deadlines
• Problem solving
• Interpersonal skills
• A good working knowledge of Microsoft Office packages (particularly: Outlook Word Excel)
• Good general level of education including a minimum of GCSE’s at “C” or above including Mathematics and English Language.