Customer Service Representative - German

Job Description

Rate of pay:

£13.46 per hour plus an additional £1 an hour for weekend working
Shifts available:
Saturday 8am to 3.45pm, Sunday 8am to 4pm, Monday to Wednesday 11am to 7pm (36 hours per week)
Monday, Tuesday 6am to 2pm, Wednesday 6am to 1.45pm, Thursday, Friday 6am to 2pm (36 hours per week)
Sunday to Tuesday 8am to 4pm, Wednesday 8am to 3.45pm & Thursday 8am to 4pm (36 hours per week)
Monday, Tuesday 7am to 3pm, Wednesday 7am to 2.45pm, Thursday, Friday 7am to 3pm (36 hours per week)
Training:

Monday 22 July to Friday 2 August, Monday to Friday 8am to 4pm (based at Enderby, Leicester)
Location:

Radar Road, Leicester

Our International department delivers to approximately 130 countries globally, with expanding teams located in our contact centers in Leicester, London, Manchester, Poland, and Pune.

International Language Advisors play a vital and rewarding role in providing exceptional service to our customers all over the world whenever they need us.

What you’ll be doing:

As an International Language Advisor, you will provide exceptional services to our customers through inbound and outbound calls, emails and chats whilst navigating through our computer systems.
You will use your excellent customer skills to build confidence with our customers and truly listen to their needs.

Using your keen eye for detail and your problem solving mindset, you’ll communicate the best course of action to leave our customer queries fully answered and resolved.

What we’re looking for:

With previous experience in customer service, ideally within a call centre or customer facing environment, you’ll be a team player with excellent communication skills with the ability to communicate in a confident, clear and friendly manner, working in a fast paced environment.
You will be fluent in English and German spoken and written and have good literacy and numeracy skills.

You'll be up for a challenge, empathetic and enjoy sorting out customers' problems so they're able to continue to shop with us. You will also be able to build a rapport whilst remaining positive and resilient.

What’s Next:

Press the apply button now to start your application. Once you have applied for the job, we will initially consider your skills and experience based on your CV and application. If you match our criteria we will be in touch regarding the next steps.

All successful applicants will be subject to criminal & credit checks in line with our Reference Policy. In order to apply for this position you must not have had an unsuccessful application for a similar role in 6 months.

In accordance with Home Office guidance successful candidates will be required to evidence their right to work in the UK before commencement of employment. This role is not one we would typically consider for sponsorship under the Skilled Worker route due to, for example, the relevant Home Office requirements on skills level, not being met. Candidates are therefore encouraged to consider their own right to work options without Next sponsorship.