Customer Service Representative - German speaking

Are you a fan of sport and music events? Do you have a passion for Customer Service? We have an exciting role here at Foundever™ working for a major ticketing company that connects fans with hot tickets to top live events for Sports, Music, and more!

To be considered for an interview, please make sure your application is full in line with the job specs as found below.

We are a multilingual hub who specialise in languages. Each person in our organization brings a unique set of skills, backgrounds and cultures. Our success lies in our diversity, and our differences are our strength.

If you don’t have experience, don’t worry! We are looking for someone with experience in retail, hospitality or service industries. We are very experienced at providing very specific training. All we ask is that you have a passion for customer service and helping people, being able to talk on the phone and computer literate.

After training with us at *Foundever *you will be responsible for communicating with customers, ensuring their queries are answered and any issues with their tickets or events are resolved. The customer support team provide support to customers across a live chat, social media, emails and via calls. We do operate in a call centre environment and work over 7 days.

• Key Details!*
• This is a German and English speaking role - Must be fluent in German and English (written and spoken)
• Salary: £26,871.00 per year – Monthly paid (equates to an hourly rate of £13.78 per hour)
• Contract length: 37.5 hrs p/w – Permanent
• Schedule: This position is working any 5 out of 7 days a week, 37.5 per week – Monday – Friday 08.00 – 17.30; Saturday – Sunday – 9.00 - 17h30
• Expected start date: ASAP
• What we need from you*
• Good communication skills: As a customer service advisor you will need to have the ability to clearly and effectively communicate with customers both written and verbally in English and German
• Active listening skills: As a customer service advisor you will need to have the ability to attentively listen to customers and understand their needs and concerns
• Problem-solving skills: As a customer service advisor you will need to have the ability to quickly identify and resolve customer issues or complaints
• Empathy: As a customer service advisor you will need to have the ability to understand and relate to the customer's perspective
• Patience: As a customer service advisor you will need to have the ability to remain calm and composed
• Adaptability: As a customer service advisor you will need to have the ability to handle a wide variety of customer interactions and adjust communication style as necessary
• Positive attitude: As a customer service advisor you will need to have the ability to remain positive and upbeat even during difficult customer interactions
• Strong teamwork skills: As a customer service advisor you will need to have the ability to work effectively with other agents and support teams

Once your training is completed, we will continue to support you with ongoing coaching and development time. For those people who are more career minded, we can introduce you to a wide range of progression opportunities, across both management and support career paths.

Supported by our company values of *creativity, commitment and connection*; if you already live these principles day to day then you’re a perfect candidate for us and we want to hear from you.

Does this sound like you? If this really interests you and are attracted in pushing yourself to provide a great customer service, then please, apply now and our Recruitment Team will be more than happy to speak with you.

#kingb02

Job Types: Full-time, Permanent

Pay: £26,871.00 per year

Benefits:

• Casual dress
• Company events
• On-site parking

Schedule:

• 8 hour shift
• Weekend availability

Language:

• English (required)
• German (required)

Work authorisation:
* United Kingdom (required)

Work Location: Hybrid remote in Kingston Upon Thames

Reference ID: #kingb02