Customer Service Representative - Spanish Speaking

* Job Title: Customer Service Representative - Spanish Speaking

* Location: Hailsham

* Salary: £25,000 p/a

* Working hours: Monday - Friday 8am - 4pm

* Languages: Spanish and English required

HRGO Recruitment's client is a fast-growing business operating on SAP and rapidly expanding its presence across Europe. They are on a mission to reimagine customer service by leveraging technology, automation, and continuous process improvement to deliver best-in-class support. That's where you come in.

We are seeking a highly motivated and customer-focused individual who is fluent in Spanish and English to join the customer service team. The successful candidate will play a crucial role in ensuring our client's Spanish-speaking customers receive the highest level of service and support.

The position is ideal for someone who is process-orientated, enjoys working with data manipulation and ideally, has experience using order management systems and enjoys problem solving to root out and correct root causes of issues they prevent a smooth flow of customer order into fulfilment.

Key Responsibilities:

* Provide outstanding customer service to our Spanish-speaking clients via phone, email, and live chat.

* Resolve customer inquiries and issues efficiently and in a friendly manner.

* Communicate clearly and professionally with customers to ensure satisfaction and maintain a positive company image.

* Collaborate with team members to improve customer service processes.

* Maintain updated records of customer interactions and feedback.

* Compile and generate sales reports, including sales performance, customer data and order trends.

* Accurately process orders (for internal and external customers), returns, and exchanges. Keeping company databases up to date with accurate information.

* Monitor inventory levels

* Support the Credit Risk Team with customer communication.

Requirements

* Fluency in both Spanish and English (spoken and written) is mandatory.

* Fluency in Spanish and fluency in English with work Visa for UK.

* Proficiency in using office software, spreadsheets and CRM systems is essential.

* Experience in dealing with large language models is desirable.

* Ability to manage difficult customers with patience and professionalism.

* Excellent communication and interpersonal skills.

* Prior experience in a customer service role is preferred.

* Strong problem-solving skills and attention to detail.

* Ability to work independently and as part of a team in a fast-paced environment.

* Proficient in basic computer applications and customer management software.

* Excellent literacy and numeracy skills.

* Knowledge of Power BI or equivalent.

Benefits:

* 23 days annual leave

* Bright and modern open plan office

* Tea & Coffee provided

* Annual company events

* Office based role, with one day a week working remotely.

Join us in providing world-class service to our clients valued Spanish-speaking customers! Apply today!