Customer Service Retentions Specialist

Customer Service Relationship Specialist

Manchester City Centre

£25,000

We are expanding our Customer Service team due to continued growth. Working with the Retentions team you will be a first point of contact for clients wishing to cancel or renegotiate their contract. You will need to be a master problem solver with the ability to build rapport quickly and have difficult conversations with clients. You will liaise with colleagues in order to find solutions to problems, and resolve them for the client in order to retain their business. You will have excellent communication, be a real people person and provide the best customer service! If you have these skills and are looking for a new challenge, please apply today and we'll be in touch!

Main Responsibilities

* To be the first point of contact for any client wishing to discuss their continuous service agreement
* To retain clients on their continuous service agreement and avoid them from renegotiating their terms and conditions
* To ensure that all client service issues are thoroughly investigated through discussion with the client and appropriate internal departments
* To ensure that all client service issues are resolved in a timely manner and at all times focused on client resolution and retention
* To ensure that all client service issues whether verbal or written are acknowledged in line with the complaints procedure
* To understand all client databases and systems in order to adequately investigate and respond to the client

The above is not an exhaustive list of duties and as the company grows globally, you will be expected to perform different tasks as necessitated by the changes within the organisation.

What you bring to the team

* A target driven individual who thrives on personal and team success
* Total commitment to client retention
* Thrives from client success
* A positive attitude, a thirst for knowledge and the ability to communicate knowledge effectively within the team
* A strong communicator with excellent interpersonal skills and works well in a team
* Ability to deal with challenging conversations
* Ability to work in a fast paced environment
* Strong time management skills
* A dynamic and flexible approach, as well as the ability to work under pressure

Benefits

• 25 days' holiday, plus bank holidays.
• Day off on your birthday.
• Free On-Site Gym
• Perkbox discounts.
• Holidays increase after 2 and 5 years' service.
• Pension Plan and Life Insurance.
• Access to Employee Assistance Programme.
• Annual Profit share bonus

INDMANJ