Customer Service Sales Advisor

As a Customer Service Sales Advisor, you will play a key role in managing customer interactions, processing orders, and supporting sales functions. You'll work collaboratively with internal teams to deliver a seamless and professional service that builds customer satisfaction and drives repeat business.

Client Details

Our client is a dynamic and growing fuel distribution company with its head office based in Southampton. As part of a larger European group, the company combines the strength and stability of a major corporate with the agility and innovation of a medium-sized business. They are committed to fostering a customer-centric culture and developing teams who are passionate about delivering excellent service.

Description

The key responsibilities for the Customer Service Sales Advisor role are:

• Respond to customer calls and emails promptly and professionally, meeting agreed service level targets

• Accurately process customer orders and follow up to ensure expectations are met

• Work closely with Account Managers and Business Development Managers to support promotional campaigns

• Achieve and exceed agreed sales targets through inbound and outbound calls

• Maintain customer records and activity logs in the company's CRM system

• Identify opportunities to re-engage non-trading customers

• Collaborate with internal departments to ensure a smooth customer journey

• Continuously contribute to improvements in service quality and operational processes

• Represent the voice of the customer within the business

Profile

The successful candidate for the Customer Service Sales Advisor role is someone with the following:

• Previous experience in a customer service or sales-based role

• Proven ability to meet or exceed performance targets

• Strong communication and interpersonal skills with the ability to influence and negotiate

• Self-motivated, reliable, and enthusiastic

• Able to work independently and manage multiple priorities in a fast-paced environment

• Proficient in Microsoft Office and CRM systems

• High attention to detail and commitment to delivering quality service

• Comfortable working in a collaborative, results-driven team

Job Offer

The candidate for the Customer Service Sales Advisor role will receive:

• Competitive base salary

• Commission based on actual sales performance

• 25 days annual leave

• Life assurance at 4x basic salary

• Contributory pension scheme (4.5% employer and employee)

• Employee perks portal and referral programme

• Enhanced maternity and paternity leave

• Company events and a supportive team culture