Customer service / sales support

Internal Sales Support / Customer Service

• Worcester (hybrid working available)
• £25,000 – £30,000
• Monday to Friday, 8:30am – 5:00pm

We’re working with an innovative and sustainability-led packaging business that's transforming the hospitality sector and beyond. Our client is part of a group of pioneering brands offering plant-based, compostable packaging and reusable cup solutions, operating internationally from the UK to Australia.

They’re now looking for a proactive and organised Internal Sales Support / Customer Service professional to join their close-knit Worcester team, supporting the wider sales and operations teams across the UK, Europe and APAC.

The Role:
You’ll provide key administrative and customer service support across the business, handling day-to-day queries, processing orders, managing logistics with third-party partners, and supporting the sales team with inbound enquiries and CRM management. This is a varied and fast-paced role with real scope for progression.

Responsibilities:

• Process inbound e-commerce orders and handle customer queries via phone and email
• Manage internal systems including CRM (Pipedrive) and Netsuite
• Liaise with third-party warehousing and delivery partners
• Support the accounts team with chasing overdue invoices
• Help set up new customers and assist with bespoke packaging admin
• Proactively build relationships with customers, always aiming to exceed expectations

What They’re Looking For:

• Someone proactive, self-motivated, and solutions-focused
• Strong communicator with a customer-first mindset
• Experience in customer service, operations or internal sales
• Comfortable managing multiple priorities and using systems (CRM, e-comm platforms)
• An interest in coffee, sustainability or the hospitality industry is a bonus

Perks & Benefits:

• 25 days holiday + bank holidays
• Flexible hybrid working
• Bupa Health Care
• Quarterly socials and industry events
• Clear progression framework

This is a fantastic opportunity to join a values-driven business with global reach and big ambitions. If you want to make an impact in a growing, purpose-led team - this could be the role for you.

How to apply

If you are interested, please reach out to Jack at or call in to