Customer Service Sales Support Specialist

Job Summary:Collaborate with Kalsec Sales, Operations, and Supply Chain to ensure superior customer service and aim for first contact resolution. The Customer Experience team builds loyalty by treating every interaction as a chance to meet and exceed expectations. Customer Experience Specialists proactively address customer needs through research and problem solving, maintain a positive team attitude, and commit to continuous learning.  

Essential Job Responsibilities:

1. Provides dedicated service regarding orders, sample requests, documentation requests, returns, credits, complaints, and invoices. 


2.  Support customer order fulfillment by working closely with a cross functional team including Sales Support, Regulatory Affairs, Logistics, and Planning to ensure that all transactions and processes meet external compliance and regulatory requirements.  

Education/Experience:

   Required:

• 3-5 years of Customer Service Experience


• Excellent interpersonal, communication, and customer service skills


• Ability to succeed in a dynamic, fast-paced work environment.


• Ability to thrive in a cross-cultural work environment.


• Positive Phone Etiquette


• ERP and CRM experience


• Detail and solution-oriented approach.


• Tactful and skilled in conflict resolution


• Demonstrated Microsoft Office skills.

   Desired:

• Minimum 2 A levels – preferably in business or related discipline.


• Minimum of 2 years leadership/supervisory experience


• Ability to speak another European language – preferable French or German.


• Salesforce experience

Physical Requirements:

• Sitting for long periods of time at a computer


• Infrequent light lifting up to 20kg


• Ascending and Descending Stairs


• Walking between site buildings


• Possible exposure to dust and spice particles

Travel:

• As needed