Customer Service Specialist

Customer Service Specialist
Monday to Friday Full-Time
Milton Keynes Office Based
£28,000 per annum

My luxury goods client is looking for a Customer Service Specialist with a passion for providing excellent service and going that extra mile. This role is fully office based, Monday to Friday, from 9am to 5:30pm. You will be joining their expanding E-commerce team, dealing with internet orders. Your primary role will be to deliver first-class customer service to current, prospective and new customers via email, phone and live chat as well as assist in processing orders and returns. You will enjoy working closely with key members of the E-commerce and Operations teams in a rapidly growing business unit.

Customer Service Specialist responsibilities:

• Deliver outstanding customer service by answering customer queries primarily via e-mail and telephone.
• Preparing pick tickets for orders received.
• Receiving and processing of returns, exchanges and discrepancies within a timely manner.
• Communicate with couriers about shipments
• Creating manual web orders
• Manage stock levels to ensure optimal availability
• Verify products appear consistently across the site
• Co-ordinate orders on internal systems

Customer Service Specialist Desired Attributes:

• Computer Skills Microsoft Outlook and Excel, Salesforce experience desired but not essential.
• Excellent customer service skills
• Excellent attention to detail
• Good time management
• Ability to prioritise
• Ability to multitask and react quickly to urgent enquiries
• Ability to communicate well with all internal departments
• Professional telephone and email manner
• Confidence to speak to a wide range of customers
• An interest in sporting goods or fashion desired
• Technical experience with e-commerce platforms (desired but not essential)

Customer Service Specialist Benefits:

• Competitive salary and bonus potential
• Generous uniform allowance
• Optional private medical insurance
• Pension
• Free on-site parking

Role Advertised: 07.05.2025
If you feel you have what it takes to do this role, please apply today because we d love to hear from you!

Ascendant Recruitment is one of Milton Keynes and Northampton s leading recruitment companies, with PA/Administration, Customer Service, Human Resources, Finance, IT, Sales & Digital Marketing divisions. Ascendant Recruitment operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on our current vacancies please visit www.ascendantrecruitment.co.uk.