Customer Service Specialist

Your new company
Join a global manufacturing organisation based in Chester, operating in a niche market with products that are sold in over 50+ countries. My client is looking for an experienced Customer Service professional with a proven background in a similar industry to join their small team on a permanent basis.
Your new role
Reporting to the Sales and Business Development Manager, the successful candidate will assist the sales team by providing a committed, proactive support function in all aspects of everyday sales activity, ensuring the customer's experience is a positive and memorable one. You will act as a 'go to' for information and problem-solving.
Your primary responsibilities will include but not be limited to the below:

• Responding to customer requests for product information, price and/or availability via e-mail, phone, chat applications
• Order processing
• Providing support to the sales@ e-mail address for volume enquiries
• Acting as first line of contact for inbound sales team phone calls
• Providing follow-up and tracking with customers on quotation requests and on receipt of goods and paperwork and service ratings
• Assist with support for the training we offer to our customers
• Pivoting data from tracking and follow-up work, from our CRM and from other channels to identify opportunities to improve, identify customer needs and/or to maintain positive customer experiences
• Adhere to all local legal, health and safety and compliance requirements, policies and procedures

What you'll need to succeed

• Prior experience in a customer service or sales administration role within a manufacturing organisation or similar
• Excellent working knowledge of SAP
• Excellent working knowledge of Salesforce
• Strong numeric and analytical skills
• Attention to detail and ability to multitask
• Willingness to continue to train, to learn, to grow

What you'll get in return

• 4% matched pension contributions
• 2 x basic salary life cover with attached EAP program
• Paid medical appointment attendance and annual medical screenings
• Service anniversary recognition from Year 1
• Early finish Fridays (on rota)
• 25 days holiday plus public holidays per annum + bank holidays

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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