Customer Service Specialist

Our client is seeking a Customer Service Specialist who will take full ownership of their own portfolio of customers, ensuring a seamless and personalised experience from order placement through to delivery and invoicing. This role is ideal for someone who thrives on building strong customer relationships, solving problems proactively, and delivering exceptional service every step of the way. You'll be the main point of contact for your customers, managing their orders and ensuring their needs are met with professionalism and care. Experience with JD Edwards (JDE) software is highly desirable.

Key Responsibilities

• Act as the dedicated customer service representative for your assigned customers, providing tailored support and regular updates.
• Manage the full order lifecycle: from order entry and inventory coordination to shipping, invoicing, and post-delivery follow-up.
• Use JD Edwards to process and track orders, ensuring accuracy and timely updates.
• Collaborate with Regional Sales Managers and internal teams to resolve order, shipping, and invoicing queries.
• Communicate proactively with customers regarding order status, delivery timelines, and documentation.
• Coordinate with technical teams and vendors to ensure customer expectations are met.
• Provide customers with required documentation such as certificates, manuals, and datasheets.
• Support stock takes and investigate discrepancies.
• Assist the finance team with invoice and audit queries.
• Maintain and update customer portals with relevant delivery and order information.

What We're Looking For

• Proven experience in customer service or order management, ideally in a technical or manufacturing environment.
• Strong working knowledge of JD Edwards (JDE) or similar ERP systems.
• Excellent communication skills-both written and verbal.
• A proactive, customer-first mindset with a passion for delivering outstanding service.
• Strong attention to detail and ability to manage multiple priorities.
• Comfortable working independently and as part of a collaborative team.
• German language skills are a plus.

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