Customer Service Specialist

As a Customer Service Specialist in the retail industry, you will provide exceptional support to customers, ensuring their queries and concerns are resolved efficiently. Based in Portsmouth, this role requires a proactive approach to delivering high-quality service in a fast-paced environment.

Client Details

This opportunity is with a mid-sized company operating in the retail industry, known for its customer-focused approach and commitment to quality service. The company offers a supportive working environment and values employees who contribute to its success.

Description

• Respond promptly to customer inquiries via telephone, email, and online platforms.
• Resolve customer complaints by identifying solutions and following up to ensure resolution.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with other departments to address and resolve customer issues effectively.
• Provide detailed product and service information to customers.
• Identify opportunities to improve customer satisfaction and share feedback with the team.
• Assist with administrative tasks related to customer service processes.
• Support team members to meet overall service goals and objectives.

Profile

A successful Customer Service Specialist should have:

• Previous experience in a customer service role, preferably in the retail industry.
• Strong problem-solving skills and attention to detail.
• Excellent communication skills, both written and verbal.
• Proficiency in using customer service software and tools.
• A positive attitude and ability to work well under pressure.
• A commitment to providing high-quality customer service.
• Ability to adapt to new processes and procedures quickly.

Job Offer

• A competitive salary range of £22,500 to £27,500 per annum, based on experience.
• A permanent position with opportunities for career development.
• A supportive and inclusive company culture.
• Generous holiday allowance to promote work-life balance.
• Comprehensive training and onboarding to set you up for success.

If you are ready to take on a rewarding role as a Customer Service Specialist in Portsmouth, we encourage you to apply today!