Customer Service Specialist

Company : Layka Recruitment

Job Description - Customer Service Specialist

This is a fantastic opportunity for a Customer Service Specialist to join a company committed to providing quality, innovative value and
logistics services. Salary up to £30,000, 25 days holiday, salary sacrifice car / cycle scheme.

Key Tasks:

Timely and effective communication with Customers, partners & internal departments via e-mail & telephone.
Effective monitoring to ensure deliveries are completed within the agreed timelines.
Pro-active problem solving with customers and colleagues when issues arise.
Resolve Credit Management Queries where necessary.
General Day to Day administrative duties.

Duties:

Provision of PODs to meet customer requirements where necessary.
Provide KPI and reports both externally and internally where required
Ensure consignments are rated correctly in order to Invoice in an accurate and timely manner.
Ensure that all Delivery and Collection consignments are conforming to correct information.
Liaise with Operations and overseas offices to ensure customer commitments are delivered upon.
Updating / Verifying the Order Management System with customer booking details.

Skills:

Knowledge of the freight transport industry
Be Customer focused with dedication in your service delivery to meet Customer needs.
Ability to maintain positive mind-set when working under pressure, re-prioritising workload where necessary.
Be reliable with the ability to multitask and have strong problem-solving skills.
Strong attention to detail, accuracy and numeracy.
Excellent IT skills with the ability to learn new systems quickly as required.
Excellent communication skills both verbal/written with a polite, courteous and professional telephone manner

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Customer Service Specialist

Job Description - Customer Service Specialist

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