Customer Service Specialist

Customer Service Coordinator

Location: Paisley, Glasgow
Pay Rate: £15.00 per hour (approx. £29,250 per annum based on 37.5 hours per week) + Bonus
Working Hours: Monday to Friday, 9:00am - 5:30pm
Work Pattern: Hybrid - 2 days working from home following approximately 6 weeks of onsite training
Parking: On-site parking available
Start Date: As soon as possible
Contract Type: Minimum 6-month temporary contract (with potential for extension)

Role Overview

A global organisation and industry leader is seeking a Customer & Sales Support Coordinator to join its growing team. This role plays a key part in supporting day-to-day customer operations, including order processing, quotation preparation, and handling a range of telephone and email enquiries.

You will also provide support to internal teams and assist with technical queries, ensuring a consistently high level of customer service across all interactions.

Key Responsibilities

Process customer orders accurately and efficiently
Prepare and issue quotations in line with customer requirements
Respond to customer enquiries via telephone and email in a timely manner
Provide administrative and technical support to sales and customer service teams
Maintain accurate records using SAP, CRM, or similar systems
Manage multiple tasks effectively while working under pressure
Build and maintain strong relationships with both internal stakeholders and external customers

Skills & Experience Required

Previous experience in a customer support or administrative role
Familiarity with SAP, CRM, or similar business systems
Strong communication skills, both written and verbal
Excellent interpersonal skills with the ability to build relationships at all levels
Highly organised with strong prioritisation skills
Detail-focused with a commitment to accuracy in a fast-paced environment
Demonstrated commitment to delivering excellent customer service
Only candidates based in UK and eligible to work in UK are allowed